Match Supports. Build Confidence. Make Impact.

Support workers ready to match. Passionate, qualified, professional & human.

Meet Jake

Jake is a co-founder of In Step Supports with seven years in the sector and lived experience as a family carer.

Jake knows firsthand what it feels like to navigate the NDIS, and that experience fundamentally shapes how he leads and supports our team.

Creative, grounded, and genuinely invested in people, Jake brings both the expertise and the heart this work demands.

Outside of work you will find him on his motorbike, at the beach, or coffee in hand with the people he cares about most.

His warm nature, light hearted humour, and seriously good coffee skills are a big part of what makes him great at what he does.

Meet Eddy

Eddy is a co-founder of In Step Supports with over 16 years of hands on experience supporting people through mental health challenges, drug and alcohol recovery, and homelessness.

What drives him is simple. He has seen firsthand what genuine, consistent support does to a person's life and that has never stopped motivating him. Warm, easy going, and never rattled by complexity, Eddy brings real presence and deep experience to everything he does. His lived connections to disability make this work deeply personal and that shows in every interaction.

Outside of work you will find him at the gym, out fishing, or finding something to laugh about.

Meet our Mentors

Jake

Director

Jake

- 7 years in the disability sector

- Support coordination and operations management

- Experienced mentor

- Lived experience as a family carer

- NDIS navigation specialist

- Loves a great coffee

Eddy

Director

Eddy

- Passionate about mental health

- NDIS navigation specialist

- Loves fishing and the gym

- Loves a strong coffee

- Probably planning his next overseas adventure

- Loves a good laugh

Coming

Soon

Watch

This Space! New Mentors Coming Soon.

Coming

Soon

Watch

This Space! New Mentors Coming Soon!

Experience Where It Matters Most

Testimonials

Since starting with In Step Support, my experience has been nothing but positive. From the very beginning, they took the time to understand my individual needs, preferences, and goals. I never feel like just another client’ I feel genuinely heard and respected. My support workers are kind, patient, and always encourage me to be as independent as possible. Because of their support, I’ve gained more confidence in my daily life and feel much more in control of my future. One of the things I appreciate most is how reliable and consistent the service is.

My support team always shows up on time and communicates clearly if anything changes. That level of professionalism has helped me build trust and feel secure. I no longer have to worry about whether I’ll receive the support I need it’s always there when I need it The staff are incredibly friendly, respectful, and compassionate. They don’t just do their job they genuinely care about my wellbeing. Every interaction feels positive and uplifting, and I always feel comfortable being myself around them. It makes a big difference having people around you who treat you with kindness and dignity. I highly recommend this provider for your NDIS needs.

The team really made the time to get to know me and understanding how I need to be supported.

They are alway professional, emotionally available and practical in how they work.